Return Policy

 The following items may be returned/exchanged within 30 days:
  • Items must be in the original packaging.
  • Items that have not been installed.
  • Items that are defective will be exchanged.
  • Incorrectly shipped products.
*A 25% restock fee will be charged for all returns/exchanges unless defective.  Express Hardware Direct will pay for return shipping if items were shipped incorrectly or the items are damaged.
How do I make a return?
Express Hardware Direct strives to ensure you are satisfied with your order.  In the event you are not fully satisfied with your order please contact us so we can work on a solution.  If a return is still needed we will issue a Return Merchandise Authorization (RMA) code that is needed before anything can be returned.  We can not accept any returns that do not have the RMA code. 
How do I ship my return?
Please ship your product back using the least expensive way while still ensuring it's delivery in good condition.  Your shipment will require the RMA code to be on the package.
When will I receive my refund?  
Once you return is received and inspected, per our refund policy, your refund will be processed with 5 to 10 days.