Return Policy

The following items may be returned/exchanged within 30 days:

Items must be in the original packaging.
Items that have not been installed.
Items that are defective will be exchanged.
Incorrectly shipped products.

*A 25% restock fee will be charged for all returns/exchanges unless defective. Express Hardware Direct will pay for return shipping if items were shipped incorrectly or the items are damaged.

How do I make a return?

Express Hardware Direct strives to ensure you are satisfied with your order. In the event you are not fully satisfied with your order please contact us so we can work on a solution. If a return is still needed we will issue a Return Merchandise Authorization (RMA) code that is needed before anything can be returned. We can not accept any returns that do not have the RMA code.

How do I ship my return?

Please ship your product back using the least expensive way while still ensuring it's delivery in good condition. Your shipment will require the RMA code to be on the package.

When will I receive my refund?

Once you return is received and inspected, per our refund policy, your refund will be processed within 5 to 10 days.

Cancellation Fee

Orders canceled after payment has been processed are subject to a 3% cancellation fee. This fee will be deducted from the amount refunded and is intended to cover non-refundable payment processing and transaction costs associated with the original order.

Cancellation Requests

All cancellation requests must be submitted as soon as possible. An order is not considered canceled until you receive confirmation from us that the cancellation has been approved.

We cannot guarantee that an order can be canceled once it has entered processing, production, packaging, or shipment.

Orders That Have Shipped

Once an order has shipped, it can no longer be canceled. If the merchandise is eligible for return, it will be handled according to our Return Policy, including any applicable return shipping costs, restocking fees, or other charges.

Custom, Special-Order, or Non-Returnable Products

Custom, made-to-order, modified, special-order, or otherwise designated non-returnable products may not be canceled once the order has been submitted to the manufacturer or entered production.

Refunds

Approved cancellation refunds will be issued to the original form of payment, less the applicable 3% cancellation fee and any other charges that may apply under this policy.